Voice User Experience (Google Duplex, Alexa, Chatbots): The Future Of Customer Service, Experience?

Voice-based customer service (Alexa, Siri, Google Duplex and Google Assistant, auditory chatbots): Is this the future of customer service, customer support, and the overall customer experience? Certainly some big players think that this form of interaction, which is sometimes known as VUX, short for Voice-Based User Experience, or VUI, for Voice User Interface, is the coming wave.

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Source : Forbes

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