The e-commerce bureau would be the agency to handle complaints and other issues. This would fix all possible issues coming from consumers. Such a measure would help not only micro, small and medium enterprises (MSME), but also those companies who act as third-party or online service providers.
What’s important is the government steps in to protect the buyers and the merchants. House Bill 6122 would regulate them by asking them to register with the Department of Trade and Industry. In exchange, they would be given a DTI trust mark, and this trust mark would give consumers confidence and peace of mind when transacting.
Read the full article at CNN Philippines