Like all major crises, and perhaps more than most, the COVID-19 pandemic is bound to leave behind lasting changes in the way work and business take place. Learning will be the foundation of our survival, then, for both organizations and the individuals who make them up. As the world shifts to online work and businesses struggle to reinvent themselves, organizations need to learn what kinds of new products and services will appeal to their consumers and learn how to create them. Leaders must learn how to keep a distributed workforce focused, energized, and attuned to customers’ changing needs.
What makes prioritizing learning difficult now is a challenge facing both business leaders or business teachers: learning online is a lot more complicated than setting up a Zoom account and continuing business as usual. We’ve observed two instinctive reactions that can hold both groups back during this transition: first, becoming fixated on the mechanics rather than on the purpose of learning, and second, focusing on content alone when — even more importantly — we all need to learn how to be with, and relate to, each other in this new world.
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