Time and cost pressures add to the likelihood that design failures will either be tolerated or go undetected. Time pressures also lead to decision-making based on rules of thumb or gut instincts rather than refined processes.
To avoid those traps, it’s important to learn from deviations, uncover root causes, and demand accountability.
Another critical management skill is to envision worst-case scenarios. In one survey, people were asked if they would evacuate from a hurricane given a 30% chance of their homes being hit. If told that their house had escaped damage during previous hurricanes, survey respondents were likely to stay put. However, if told that a neighbor’s house had been destroyed by a falling tree during a previous hurricane (i.e., they were prompted to visualize a worst-case scenario), respondents were much more likely to evacuate.
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