We’re used to talking about platforms in IT, but too often, we only think of platforms in terms of the hardware and software rather than the people, processes, and internal business models that support them. Perhaps you have excellent message dispatch and workflow that powers your tech support function, or a set of service centers around the world that provide follow-the-sun workers. Even at small shops, you might have tools for data consolidation and analysis and the right skill sets to use these tools effectively. All of these could be leveraged as internal platforms.
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