Get ready to say: “Hey Google. How much do I have in my bank account?” NatWest is to begin voice-only banking that will give customers direct access to their accounts by talking to the Google Home smart speakers now in millions of British homes.
The trial – the first by a UK high street bank – will let customers ask Google “What’s my balance?”, “What’s my latest transactions?” and “What’s my pending transactions”. Google devices will answer verbally, and also flash the answers up on the customer’s smartphone.
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