Another area that we see becoming the normal expectation from customers of their banking app is easy to use and predictive focused budgeting and savings tools within the same App experience. Historically this area has been the domain of Personal Financial Management (PFM) apps, but people want the convenience of everything being in one place, being in realtime and not having to dip in and out of a variety of apps. Banks that decide to ignore this expectation will simply lose the primary customer experience to those that do.

One feature, that while unique at the moment, we expect will become the norm is the concept of ‘virtual cards’. This provides people with the ability within their app to create and kill off credit or debit cards for specific online shopping sessions, or simply be able to quickly shut down a card because they lost it and have a new one provisioned within seconds, without any wait for plastic.

Read More.. Source Mozo

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