Highlights of the Samsung smart watch solution for HSBC include the following:
The custom, cloud-based Gear S3 application includes several preset text messages that allow employees to discretely and quickly communicate about customer needs they frequently encounter, such as “Your 10 a.m. appointment is here.” Through Samsung Knox Configure, IT can automatically enroll new devices and re-configure the user interface and messages based on workflow needs. The HSBC-branded watch face features a simplified interface that allows employees to quickly send requests or notify colleagues of immediate service needs. The device will also discretely notify the sender when the request is fulfilled, allowing employees to pay more attention to meeting customer needs. Gear S3 is 4G LTE-enabled, so employees can stay connected without needing their Galaxy smartphones nearby. The built-in speaker and microphone allow them to make and answer calls among team members hands-free as needed. Gear S3, like all Samsung mobile devices, is protected by Samsung Knox mobile security. The defense-grade security platform is made up of overlapping defense and security mechanisms that protect against intrusion, malware and other malicious threats.
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